Hotel Casona Oaxaca

The location is ideal, just steps away from the main square. Breakfast options catered to different tastes were a highlight, and the friendly staff offered great local tips. Many rooms lack windows, and early risers may struggle with hot water. A fun dining choice nearby is the local restaurant, where the food kept me coming back every day.

Everything was simply nice. Had a very very good stay for our first visit to Oaxaca, glad I've chosen it...

The people who work there are very friendly and efficient, from the reception, to the breakfast, to the ones who arrange the rooms. I loved it. The kindness and attention. The bed is very comfortable. The location of the hotel allows you to see the attractions of the centre on foot without the need to drive to the zocalo, museums and craft or food markets. The hotel's breakfast is very good. I loved receiving the tea or coffee as a costous at the end of the afternoon in the room, as well as the bottles of mineral water daily. E

It would be better if I had something specific to put and handle the bags in the room, just as it would be nice to have a stand to put the amenities in the bathroom. But these are details. It would be perfect, if I didn't have a burned out hot water pump on our last night, which caused us some stress, as we wanted to shower to prepare for the trip. The staff has done everything to take care of us. It turned out that I took a shower with water heated by them and my husband with cold water. Except for this setback, it was all great and that's why I would come back to this hotel.

bed was comfortable. Location

disinterest of the hotel and its staff in caring for the safety and well-being of its guests. They allowed a group of people (apparently guests as well) to speed up their bikes outside when they arrived and drink until 2 am in the central courtyard and my wife and I had to confront them directly to get them to sleep. Only until we had words did one person in the hotel deign to go out and see what was going on. We filed the complaint with the person on duty the next day and at the time of departure to the one who said he was the sales manager and to this day we do not get a satisfactory response or reimbursement for the way it affected our experience that day and one after that for not being able to sleep. However, they made us fill out a complaint and suggestion form so that we could proceed accordingly. They forget that some of us guests also have the need to rest a little more after the day's activities and that their priority is to offer a quality service as a hotel before being a restaurant., From very early on they begin to set up the services in the central part which is the restaurant and it is already impossible to sleep because of the movement of the staff. There is no parking lot and guesthouse it offers is not so close to the hotel. It was raining that day and there were leaks in the corridors. No security.

No hot water despite multiple complaints.

Fairly clean, excellent value hotel, its location was favourable and next to many excellent restaurants as well as the center of the best Oaxaca activity. Our room had a comfy bed and a nice view.

I had a lovely stay! The breakfast was fresh and delicious, especially the waffles and hot chocolate. The room was spacious and surprisingly bright, definitely a plus for relaxing. I'd stay here again for sure!

Great way to end our weekend. Varied and delicious breakfast with several options. Early check-in, parking nearby. Everything nice. Good service, stunning location very close to the beach. Nearby Del Jardin - great place to chill out.